Privacy Policy

At anodeengineering.com, we would like to assure you that we take your information and privacy very seriously. Please refer to our privacy policy for further information.

SECURITY

  • All information submitted to anodeengineering.com/ is secured using the Go daddy shopping cart SSL facilities.
    • Information sitting on the anodeengineering.com/ website is protected by state-of-the-art encryption and firewall technology.

MEMBERSHIP

A Anode Engineering member may not have more than one active membership, whether this is by a different name, email address, or an alias. If you breach this condition, you may be liable for the recovery of any benefits obtained this way, such as Gift Vouchers / Gift Certificates, promotional benefits and discounts and the total value of these benefits.

Membership accounts are non-transferable. You may update, edit or terminate your membership account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times.

As a Anode Engineering member, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.

PRODUCT INFORMATION

Prices of goods and services, postage and handling fee, and other charges displayed on the anodeengineering.com/ website are current at the time of display. These prices are subject to change without notice and include GST.

There is not likely to be discrepancies with product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is provided accurately, current or error free upon addition to the website.

PLACING & ACCEPTING ORDERS

Orders will not be dispatched until payment in full has been received and anodeengineering.com/ is satisfied with the integrity of the order.

anodeengineering.com/ is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Placement of an order by you constitutes an offer from yourself to enter into an agreement with us. We will email you an Order Confirmation for the sole purpose of confirming the details of your offer. Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way.

CANCELLATION BY US

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms of Sale herein, we will not be held liable for loss or damage arising from the exercising of these rights.

CANCELLATION BY YOU

If you need to cancel an order, please contact us immediately on 1800 446 400. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.

Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.

DELIVERY

Incorrect addresses
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with delivery companies who we believe will do their best to deliver products by the estimated delivery date.

Parcel does not arrive
It is the responsibility of the customer to inform anodeengineering.com/ if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge inquiries with the delivery company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, you agree that a late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after.

PROMOTIONS & COMPETITIONS

Other Terms and Conditions not listed herein and applying to anodeengineering.com/ promotions and competitions are incorporated into these terms and conditions.
Should you object to any of these Terms and Conditions (including any subsequent amendments) you must immediately discontinue using this website.

RELEASE & INDEMNITY

You agree to waive any and all claims that you now have or may have in the future against Anode Engineering and Anode Engineering’s Associates which relate to or are incidental to any transaction.

You agree to indemnify and hold Anode Engineering harmless from and against any and all claims, loss or expense that may be incurred by Anode Engineering or Anode Engineering’s Associates which relate to or are incidental to the performance of its duties as described in these Terms and Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Anode Engineering and Anode Engineering’s Associates harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms and Conditions by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.

IP Addresses

Anode Engineering’s web servers gather your IP address to assist with thediagnosis of problems or support issues with our services, and to monitor theuse of our Site, including the monitoring of the location of our users.

Cookies Policy

Anode Engineering uses cookies on www.anodeengineering.com/.au. By using theSite, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, howthird-parties we may partner with may use cookies on the site, your choicesregarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website youvisit. A cookie file is stored in your web browser and allows the Site or athird-party to recognize you and make your next visit easier and the Site moreuseful to you.

Cookies can be “persistent” or “session” cookies.

How Anode Engineeringuses cookies

When you use and access the Site, we may place a number of cookies files inyour web browser.

We use cookies for the following purposes: to enable certain functions ofthe Site, to provide analytics, to store your preferences, to enableadvertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Site and we use differenttypes of cookies to run the Site.

Cookies enable you to browse our website and may be used in a variety ofways to enhance your online experience. Accepting a cookie will not give usaccess to any data on your computer other than the data stored in the cookie.Although you may configure your web browser to not accept cookies you mayexperience a loss of functionality as a consequence. Our Website and creditcard security transactions are the industry standard Secure Sockets Layer (SSL)ensuring your privacy and security which encrypts your information as ittransmitted over the internet. The encryption scrambles details such as creditcard number, billing details and delivery address so that generally, othercomputers are unable to decipher the information ensuring privacy and security.

Third-party cookies

In addition to our own cookies, we may also use various third-partiescookies to report usage statistics of the Site, deliver advertisements on andthrough the Site, and so on.

What are your choicesregarding cookies

If you’d like to delete cookies or instruct your web browser to delete orrefuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them,you might not be able to use all of the features we offer, you may not be ableto store your preferences, and some of our pages might not display properly.

Where can you findmore information about cookies

You can learn more about cookies and the following third-party websites:

AllAboutCookies: http://www.allaboutcookies.org/
Network Advertising Initiative: http://www.networkadvertising.org/

Third Party Measurement

Anode Engineering utilises the services of third party measurement companiesto asses Site and mobile Site traffic. The number of page views (or pageimpressions) that occur on the Site;

  • The number of unique visitors to the Site;
  • How long these unique visitors (on average) spend on the Site when they do visit; and
  • Common entry and exit points into the Site.

This aggregated, non-Personal Information is collated and provided to AnodeEngineering to assist in analysing the usage of the Site.

Storage & Security of Personal Information

All reasonable steps are taken by Anode Engineering to ensure yourinformation is protected from interference, misuse, loss, modification,disclosure and unauthorised access.

Through our security and storage, Anode Engineering allows you to accessyour information at any time to keep it accurate and up to date. Anyinformation which we hold for you is stored on secure servers, either inAustralia or overseas, that are protected in controlled facilities.In addition,our employees and the contractors who provide services related to ourinformation systems are obliged to respect the confidentiality and privacy ofany Personal Information held by Anode Engineering.

Except in the case of breaches of our obligations under the Privacy Act toprotect your Personal Information, Anode Engineering will not be heldresponsible for events arising from unauthorised access of your PersonalInformation.In the event of a data breach, Anode Engineering is committed tocomplying in all respects with the requirements of all Australian Privacy Lawsand where required, the provisions of the GDPR.

Access to Your Information

Anode Engineering does not collect information that identifies youpersonally. Any user is able to at any time request that Anode Engineeringdeletes any Personal Information held by us.

Data retention

We retain information you provide to us and which we collect about you,including Personal Information and Personal Data, for so long as we continue toprovide services to you and specifically until such time as you request us todelete your Personal Information and Personal Data.

Feedback and Complaints about privacy and the Anode Engineering website

Anode Engineering always welcomes ideas and feedback about all aspects of the Site and stores feedback that users send to us.

This feedback may be used to administer and refine the service we provide.

If you have any complaints about our dealings with your Personal Information including any breaches by us of any Australian Privacy Principles or any questions regarding this Privacy Statement you are able to submit that complaint or query by contacting us at admin@anodeengineering.com/.au or by telephone or post using the methods detailed in the “Contact Us” paragraph below.

Any complaints received by us will be referred to our compliance team for prompt investigation and a written response will be provided to you as soon as possible.

Should you not be satisfied with the resolution of any complaints made you are able to seek further redress through the Office of the Australian Information Commissioner (see http://www.oaic.gov.au/ for further information).

Contact Us

If you have any feedback or questions about this Privacy Statement, the practices of this Site, or your dealings with Anode Engineering, you can contact us in the following ways:

Provision of Copy of Privacy Statement

If you require a hard copy of this Privacy Statement or a copy in some other format to suit your particular needs please contact us using any of the methods detailed in the “Contact Us” paragraph above, and we will arrange for a suitable copy to be provided to you.

European Union

If you are a resident of the European Union for the purposes of the GDPR, then in addition to what is set out above, the following applies to you.

Anode Engineering is a data controller and processor for the purposes of the GDPR and by your consenting to this Privacy Statement Anode Engineering is able to processes your Personal Data in accordance with this Privacy Statement. Our Contact details are set out in the “Contact Us” paragraph above. In providing its services to you, Anode Engineering may make use of a number of automated processes using your Personal Data and your activity on our Site as tracked by us, in order to provide more tailored and relevant services to you such as providing recommended opportunities to you through email communication, and on the Site.

In addition to your rights set out above, you may:

  • update or rectify any of the Personal Data that we hold about you, in the manner described in the “Access to Your Information” paragraph above.
  • withdraw your consent to Anode Engineering’s use of your Personal Information as described in this Privacy Statement.
  • request that Anode Engineering
    – provides you with a copy of the Personal Data Anode Engineering holds about you in a portable and machine readable form; or
    – share your Personal Data with a nominated third party;

you may request that from us by contacting us using any of the methods set out in the “Contact Us” paragraph above.

Should you have any concerns in relation to Anode Engineering’s collection and/or processing of your Personal Data, then in addition to the process set out in the “Feedback and Complaints about privacy and the Anode Engineering website“ set out above (including the right to complain to the Office of the Australian Information Commissioner), you have the right to complain to a supervisory authority (within the meaning of the GDPR).